Practice Policies

Engaging in therapy requires an investment of time, money, effort, and energy, with the potential for transformative and life-changing outcomes. If you are not using insurance, please give us a call or email, as we offer competitive self-pay rates.  We currently accept payments via cash, debit card, credit card, and HSA card, via Stripe through Sessions Health. 

There will be a $75.00 charge for late cancellations (less than 24 hours’ notice) and missed appointments (no show). Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the late cancellation/no show fee if cancellation is less than 24 hours or if you fail to show up for your scheduled appointment. A no show appointment is defined after no contact with therapist after 5 minutes of your scheduled appointment time. The cancellation fee can be waived if we successfully reschedule the appointment within the same Monday to Friday week. The rescheduled session may take place either in person or via video, depending on mutual availability.

To ensure fairness, our therapists provide a complimentary late-cancel credit if he/she has to cancel your appointment within the 24-hour window, and you are unable to reschedule within the Monday to Friday week. 

**For some clients, cancellation fee does not apply, contact our office for additional information.**

Insurance will not reimburse for late cancellations or no show appointments. Charges incurred for missed appointments must be paid in full prior to your next scheduled session.  

Always communicate with the therapist regarding your need to cancel due to unexpected events.

Effective 5.16.23
The card on file will be charged for any late cancellation (less than 24 hours notice) or no show appointment the same day the missed appointment or late cancellation occurred. You must have a card on file to receive services with our therapists.  

After a combination of 3 (three) late cancellation or no show appointments in a 12 month period, your therapist may discontinue services and provide you with a referral. 

You are entitled to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. This is under the federal law enacted 1/1/22 called The No Surprises Act, Title 45, section 149.610. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.