Billing and Insurance

Our agency uses an external billing partner, Alma (Aetna, Cigna, Optum/United Health) or Headway (Anthem/BCBS), to manage insurance and billing. If you have other insurance benefits, we do not use an external billing partner for billing.

Our external billing partner will verify your insurance benefits and bill your insurance directly on our behalf.  Your rate will vary by plan. 

Always call your insurance company to verify coverage PRIOR to beginning therapy services. 

If your insurance information cannot be verified after services are rendered, you may be responsible for the full cost of the session. 

We currently accept the following insurance plans: 

​Aetna

Care Network/The City of Savannah

Healthgram

Memorial Health Partners
Oxford
Oscar Health

Optum/United Healthcare/UMR

We are currently NOT accepting new Medicaid, Medicare, or EAP clients at this time. 

Insurance basics: If you don’t know the basics of your insurance plan, you can call your insurance plan’s customer service - usually the number listed on the back of your insurance card - and ask. If your payment responsibility and/or what you are charged for each session does not match your insurance coverage, it is important to let me know immediately so we can address the discrepancy and prevent any unexpected charges or other issues later.

The specific details of your insurance plan you are responsible for knowing include, but are not limited to issues covered by the following questions:

• Do I have a deductible?

• What is my deductible (dollar amount)?

• What is my coinsurance for behavioral health (psychotherapy) BEFORE I meet my deductible? (percentage of the cost of each session I am responsible for paying until I meet my deductible)

• What is my coinsurance for behavioral health (psychotherapy) AFTER my deductible is met?

• On what date does my deductible reset?

• Do I have a copay?

• What is my copay for behavioral health (psychotherapy)?

• Is my insurance plan active?

• Did my insurance plan change?

If your insurance is not listed, I do not submit claims to your insurance company. However, many insurance companies cover a percentage of services with out-of-network providers. Please contact your insurance company and ask the following:

• Do I have out-of-network behavioral or mental health benefits?

• What is my out-of-network deductible? Has it been met?

• Is there a yearly limit to the number of sessions or total amount that is reimbursable?

• What are the reimbursement rates for an Initial Intake session, 45 minute session, 60 minute session, or family session?

• Do I need pre-certification or pre-authorization, or a referral from my provider?

• What form do I need to submit claims, and where do I send it?

You will be provided with receipts (Super Bill) that you may be able to submit to your insurance company for reimbursement.