Billing and Insurance

Our sessions last 53 minutes (standard clinical hour). Your copay, coinsurance, or self-pay rate is expected prior to beginning any service. 

Insurances Accepted

Our agency uses an external billing partner, Alma (Aetna, Cigna, Optum/United Health) or Headway (Anthem/BCBS), to manage insurance and billing. If you have other insurance benefits, we do not use an external billing partner for billing.

Our external billing partner will verify your insurance benefits and bill your insurance directly on our behalf.  Your rate will vary by plan. 

Always call your insurance company to verify coverage PRIOR to beginning therapy services. 

If your insurance information cannot be verified after services are rendered, you may be responsible for the full cost of the session. 

We currently accept the following insurance plans


Care Network/The City of Savannah


Memorial Health Partners
Oscar Health

Optum/United Healthcare/UMR

We are currently NOT accepting new Medicaid, Medicare, or EAP clients at this time. 

Insurance basics: If you don’t know the basics of your insurance plan, you can call your insurance plan’s customer service - usually the number listed on the back of your insurance card - and ask. If your payment responsibility and/or what you are charged for each session does not match your insurance coverage, it is important to let me know immediately so we can address the discrepancy and prevent any unexpected charges or other issues later.

The specific details of your insurance plan you are responsible for knowing include, but are not limited to issues covered by the following questions:

Out of Network Insurance

If your insurance is not listed, I do not submit claims to your insurance company. However, many insurance companies cover a percentage of services with out-of-network providers. Please contact your insurance company and ask the following:

You will be provided with receipts (Super Bill) that you may be able to submit to your insurance company for reimbursement.

External Billing Partner
Frequently Asked Questions

What is Alma or Headway and why do you use it?
I use an external billing partner to manage my billing and admin work so I can place all of my focus on our work together. The partner I utilize depends on your insurance type and it manages everything related to payments and insurance to make things as easy as possible for you. 

What to expect?
The Billing Partner team will reach out via email to help you set up your account and add your insurance and payment details. You’ll see your cost/session ahead of time and can check your benefits any time here. Please be sure to check your SPAM folder if you do not see the initial email. 

How to contact the Third Party Partner team?
You can reach the External Billing Partner (Alma or Headway) team directly through their contact form. They can help with any insurance, billing, or account questions.